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Frequently Asked Questions


What is binhindieshop.com?

Your one stop solution for all Samsung products needs brought to you by Bin Hindi informatics W.L.L under one address. Whether you are looking for the best deals or the newest of Samsung products arrivals in Bahrain ranging from Phones, Tablets, wearable, TV, IT and its accessories etc... our intuitive site brings convenience tailored to your needs right to your fingertips.

Can I use binhindieshop.com and visit Samsung showroom?

We encourage you to visit one of our 6 outlets and witness a great shopping experience. In fact you can visit Our Showrooms page and see what our stores have to offer from products such as TV & Video, Audio, and Mobile….etc. Find a showroom near you, tailored to your own preferences.

Does binhindieshop.com have an active online community for posting, sharing, and providing insight on its products and services?

Yes, we do. Our integrated network of social media services include Facebook, Twitter, YouTube, Snapchat and Instagram. We also providing different product reviews, previews, and unboxings on all flagship Samsung phones

Is buying online safe?

Bin Hindi guarantees a secure shopping experience, as binhindieshop.com chooses to process payment transactions of credit card, Debit Card & any electronics payment only through securely encrypted Payment Gateways. In fact, all your personal information, including credit card, name, and address details go through an encrypted channel which is considered to be the best in the industry for secure commerce transactions. Use of your Personal Information is strictly in accordance with binhindieshop.com Privacy Policy.

Why do I need to register?

You need to be a registered binhindieshop.com user to be able to buy, plus registration helps you and binhindieshop.com by:
  • Contacting you whenever needed.
  • Ensuring a safe shopping environment.
  • You will get all the updates on latest products released, promotions and special offers on binhindieshop.com based on your preferences and past purchases/sale.
  • You can make item recommendations and suggestions.


Is it free to register for an binhindieshop.com account?

Yes, registration at binhindieshop.com is completely free.

How do I create a binhindieshop.com account?

Simply click on my account link at the top of the page, choose registration option then follow the onscreen instructions and in less than 60 seconds you will be officially a binhindieshop.com account holder.

What is binhindieshop.com ID?

Our binhindieshop.com ID is the way in which you would be identified on the site. It is your unique identification as a user, in other words your binhindieshop.com account helps us recognize you and your delivery address whenever you shop giving you effortless reception of your purchases as soon as possible without you having to fill up your details every time.

Why do I need a password?

You need a password along with your binhindieshop.com account to be able to transact on the site keep your details and account settings from other use

What if I forgot my Password?

Don’t worry that is quite common, just click on forgot password link by clicking here and follow the directions, need more assistance? Feel free to contact us at by filling in the Contact Us form, or simply contact our customer service hotline on 17000788.

How do I change my profile?

Once you have logged on; click on my account link found on top of the page and choose profile option which will take you to your profile page and then click Edit my profile option then save your changes once you’re done changing the desired fields.

After I have created my account; can I place my first order anytime?

Once you have created an account and logged on; you can make your first purchase at your convenience.

Will my binhindieshop.com account expire if I do not use it for a while?

No, it will remain valid.

Can I create multiple binhindieshop.com accounts?

Sure, as long as each binhindieshop.com account has its unique e-mail address for registration, though if adding a secondary address is why you want to create multiple accounts; then note that you could always add a secondary address to your initial account and then select whichever address you need your products delivered to at checkout.

Can someone other than me use my binhindieshop.com account?

Yes, but we strongly recommend that you avoid sharing your personal details. By the way, your family members and friends can create their new accounts in just 60sec by clicking here.

How can I get my name removed from the binhindieshop.com mailing list?

If you want to be removed from our mailing list, please click on subscribe option located in the bottom of the page then fill out the required field with your email address that you wish to be removed and then click unsubscribe button. Please note that it may take few time to action your request.

How do I place an order on binhindieshop.com?

Once you come across any item you would like to purchase, just click on “add to cart” and your item will be added to your shopping cart. All items you’ve selected will be saved in your binhindieshop.com shopping cart, which can be viewed at any time by clicking on the shopping cart link at the top of the page.

How do I contact binhindieshop.com?

binhindieshop.com call center at 17000788 for assistance between 10am to 10pm.

Can binhindieshop.com customer service creates an account for me?

We made sure that creating an binhindieshop.com account with an upbeat and easy experience yet, if you require assistance contact us by clicking here and we will make sure an binhindieshop.com consultant guides you through it.

Can I go to your showroom and buy the item there myself?

All items offered at binhindieshop.com are available at least at one of our 6 easily accessible showrooms, please visit the store locater to find the nearest Samsung showroom

What payment methods can I use to pay for my order?

Currently we offer various safe and secure payment methods: - MasterCard - VISA - COD

When will I receive the items I ordered from binhindieshop.com?

We will deliver your items generally within 24 to 48 hours. Products that require installation, such as TV may take longer to deliver and install.

At What time will the delivery team contact me?

Our delivery team will contact you before the delivery team reaches the delivery address.

What are the items that can be delivered?

We deliver everything we sell, all over Bahrain!

How much do I need to pay for my delivery service?

There is no extra cost involved for our Home delivery service. However, a binhindieshop.com shopping cart should be at a minimum amount of BHD 20 to qualify for delivery, all orders under the BHD 20 amount will incur a delivery fee

What are the areas or locations covered for delivery?

Our delivery team covers all locations in Bahrain

How can I speed up my products delivery?

We at binhindieshop.com generally ensure that you receive your products within 24 to 48 hours, and all of that depends on the accuracy of the address details you provide when selecting or editing your delivery address location.

Can I get the driver’s contact number?

We do apologize, as we don’t give out driver’s numbers to our customers. However, our drivers will give you a call prior to arrival.

If I have changed my mind at the time of delivery, can I cancel the sale and invoice?

Yes, if you would like to return something we have delivered or in process of delivery, you may contact our Customer Service Center by clicking here and unless otherwise stated on the delivery note we will collect it free if delivered. Your order number will count as your receipt. You must note the following return charges are applicable:
  • Item(s) canceled that belong to an order with a total amount greater than or equal to BHD 20 are subject to a BHD 5 cancelation fee.
  • Item(s) canceled that belong to an order with a total amount less than BHD 20 are subject to a BHD 2 cancelation fee


I am looking for an item and can’t find it on your website; can you get it for me?

Special orders can be sent to our customer service representatives through the contact us section by clicking here and we will most definitely get back to you with an update as soon as possible.

I ordered multiple items from binhindieshop.com but received only half the items I ordered, what’s the reason for that?

Please check your email for your electronic invoice copy, if you find that you have indeed purchased items that haven’t been delivered then drop us a note the Contact Us page by clicking here, or call our customer service hotline and we will resolve your issue.

The item I want is sold out. Will it be available again?

Out of stock items will most definitely be available as soon as possible, otherwise you may follow the special order steps mentioned above and we will without a doubt have either the product or an answer for you.

I have just placed an order a few minutes ago, but I’ve changed my mind. How do I change/cancel the item?

No problem, you can easily update your orders prior completing your purchase which by the way you get to review automatically as part of your shopping experience before every checkout. However if you had already completed your payment process then you can follow the steps mentioned.if you would like to return something we have delivered or in process of delivery, you may contact our Customer Service Center by clicking here and unless otherwise stated on the delivery note we will collect it free if delivered. Your order number will count as your receipt. You must note the following return charges are applicable:
  • Item(s) canceled that belong to an order with a total amount greater than or equal to BHD 20 are subject to a BHD 5 cancelation fee.
  • Item(s) canceled that belong to an order with a total amount less than BHD 20 are subject to a BHD 2 cancelation fee


I really need the item I ordered today, is it possible for me to pick it up from any of your showrooms?

Currently, we don’t cater to showroom pickups.

How much do I need to pay for my installation service?

It is free, we will install all binhindieshop.com purchases for you free.

How can I have access to your extended warranty program? How can I use it?

Many products on binhindieshop.com are eligible for our Extended Warranty program and you can add one additional year of Extended Warranty to a product in the shopping cart. For more details on our Extended Warranty program, please visit our Terms & Conditions page.

How can I return or exchange items I bought through binhindieshop.com?

Returns and exchange have been made easy for you at binhindieshop.com. You can return or exchange your product within (15) days of purchase at any of our showrooms,you may call customer care at 17000788 to schedule pick up from your home. Please allow for 2-3 days for pick up. For more information, please refer to our terms & conditions page, returns, exchange and refund section

How can I report an issue with my defective item?

You may call customer care at 17000788 to schedule pick up from your home. Please allow for 2-3 days for pick up.The product will be referred back to our service center for required repair. Call our service center at 17310444 for assistance between 9am to 5pm or visit one of our service center located in Hoora or Riffa

I need assistance to operate my new unit?

Our support team is available at the contact center 17000788. We are trained to provide main guidelines on product knowledge, however if you require an advanced product interaction or training sessions, we can schedule a visit by our technician to you within 24hrs yet please note that this service is charged to you. All these details can be obtained by emailing us through the Contact Us page by clicking here.

My TV was installed recently, and I want to change the position?

Sure, we can do that though, for now this is an offline service request that requires you to visit any of our showroom and pay for re-installation charges, please visit the store locater to find the nearest binhindieshop.com showroom to you.

I bought an item yesterday and I found that it is not working?

We will accept return of the item within 15 days if the item is not working or is found defective. Please make sure the original packing is available, and refer to our Returns & exchange section under the terms & Conditions page by clicking here.

The items I purchased was delivered a month ago and is still packed as received, I would like to get the products installed now?

No worries, all you need to do is call our contact center at 17000788, we will schedule a date for an installation visit within 24hrs of your call. Since the units were not installed at time of delivery, you will not be charged for this visit. However if a product is found to be defective / not functioning properly, it will be treated like a product that is a month old. This means that the product will be referred back to our service center for required repair.

If my received unit is not functioning properly, how can I replace it?

Requests received within 15 days after the unit was delivered, will have our quality control team re-visit and resolve the issue. Request that are reported after 15 days delivery will be repaired by our team of qualified technicians at the service center, unless it is a manufacturer defect, which would require to be replaced with new one.

My item was repaired several times by your service center, how could I replace it?

If there is no defect and the spare part is available the item will be repaired. If there is a manufacturer defect then our technical investigation reports will be raised to replace the item, if item warranty is valid.

returnsPay on Delivery via Debit/Credit Card or Cash.
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