A genuine endeavour for providing the ultimate in customer satisfaction, Bin Hindi Informatics pioneers not only in product brilliance but also successfully strives for service excellence. The BHI Samsung Customer Service Plaza provides state-of-the-art after - sales services for all Samsung telecommunications hardware and IT products.

In the Samsung Customer Service centre, engineers based on their technological talent are handpicked and trained in the highest technical and professional standards set by Samsung globally and the ISO 9001: 2008 standards. These engineers work day in and day out making sure that customers and their favourite gadgets are not separated for a long time. Here, the average customer wait time is a meagre 1.9 minutes and average Service time is only 3.5 minutes. A testimonial to this passion and hard work is that the BHI service centre has been awarded the CSP’s achievement of Customer Wait time by Samsung Gulf Electronics.

The service centre as the foundation of Bin Hindi Informatics also provides a one - of - a - kind service that provides door-to-door servicing of all handheld Samsung devices. Branded as ‘Wasel’ service, this service allows a customer to call a hotline from any place in Bahrain requesting pick up and the service centre picks up the mobile / tab from his doorstep, gets it serviced and delivers it back to the customer for a nominal fee.

Our success in standing out amongst all other GCC distributors proves the amount of confidence the customers have in our products and services. We shall always strive to keep the momentum going in order to further enhance our services and maintain our leadership achieving absolute customer satisfaction.

To experience Wasel Service, please call   17310444